Before changing your phones, you need to decide what type of system you need. Think of several factors, including your existing infrastructure and where you are located. While you can stay with traditional copper phone lines, these will limit your growth potential since the industry is moving away from this technology. Let’s look at the difference between VoIP and SIP (Session Initiation Protocol), what SIP trunking is, or whether you should stick to your traditional system.
If you’re a small business with the existing copper infrastructure, switching to a hybrid system can set you up for a seamless transition to VoIP or other hosted solutions in the future while retaining many of the features of your existing phone systems.
A hybrid IP PBX system is the bridge between staying with a traditional analogue phone system and moving to a fully digital solution. As more and more copper phone lines get decommissioned, hybrid systems will be necessary since we are changing to a fully digital state.
Hybrid systems are flexible, and it’s easy to add more users and features when you need them. These systems are great for people who work from home since they allow them to connect to your network via their home’s internet. You can even link your mobile phone to the hybrid system for seamless integration, no matter where you are.
A hosted phone system works entirely on a digital platform, where everything gets managed in the cloud. The main advantage of using the cloud is that adding more phone lines or features is very simple. Even more, your costs will stay relatively flat, regardless of the number of users you have.
In general, hosted phone systems are better for businesses that don’t have any existing system in place. All the hardware of a hosted system is managed remotely, meaning lower up-front infrastructure costs. If anything goes wrong, the phone system team is on it without your intervention.
Many hosted phone system providers also offer a DIY menu to their customers. If you want to manage your features and lines yourself but want the other benefits of a hosted system, you may appreciate this option. Best of all, when you decide you don’t want to handle the small details, the host will be ready to take over at a second’s notice.
Since individual phone cables are not needed, hosted solutions allow you to request an additional line very easily. You simply call support, pay for an additional licence, and get a new handset.